Product Management Leader | eCommerce, Supply Chain, BigTech, Automotive, Fleet Management, FinTech and AI Products
Delivered $1B+ GMV impact at Walmart and built AI-powered product tools live on Web and the App Store, combining eCommerce scale, fintech/risk expertise, experimentation, and hands-on AI product building.
Results-driven product manager with 10+ years of experience across eCommerce, fintech, platform products, experimentation, and AI-assisted product development.
$1B+ GMV Impact
Drove significant revenue growth through strategic product initiatives
200+ Partners Led
Directed cross-functional teams across engineering, design, and operations
100+ A/B Tests
Data-driven approach to product validation and optimization
AI Products Built
Built AI-powered products and workflows live on web and the App Store
Strategic and execution-oriented Product Leader with over 10 years of experience architecting high-impact digital platform experiences, omni-channel customer journeys, and complex fulfillment systems. Holds an Engineering bachelor's degree from the University of Toronto, a Cornell MBA specializing in Product Management and FinTech, and an AI product design diploma from M.I.T. Expert in creating live AI-powered solutions with a proven track record of bridging technical depth with business growth by optimizing conversion funnels, unifying fragmented consumer journeys, and scaling cross-functional teams across engineering, data science, and design. Dedicated community builder who co-founded and scaled a 250+ member internal product knowledge network to foster operational excellence and implement AI productivity tools like Claude Code and Codex within the organization.
Led zero-to-one development of a two-sided commerce ecosystem for buyers and suppliers, decreasing return service costs by 14% and improving seamless return adoption in the marketplace by 20%
Managed a team of PMs to implement a scalable inbound visibility and logistics strategy across 2,000+ nodes; integrated automated ASN visibility, dock constraints, and receiving signals to optimize flow
Optimized checkout payment risk infrastructure with a unified semantic layer and predictive ML engines, accelerating proactive dispute prevention across multi-channel transaction streams
Drove product discovery to ingest e-commerce orders from external Gen AI platforms (Gemini, ChatGPT), achieving a 15% lift in checkout conversion
Championed the returns pillar strategy across 75+ enterprise-wide initiatives supporting perfect order (OTIF) goals, including an ML-driven fraud detection engine
Co-founded and scaled an internal PM knowledge-sharing and mentorship network (Sharing is Caring) supporting 250+ PMs on AI-assisted tooling and agentic workflows (Antigravity, Claude Code, Codex)
Led zero-to-one product strategy and end-to-end development for personalized e-commerce customer experience spanning discovery to post-transaction, driving 8% lift in W+ acquisition and 5% contributing profit
Managed and executed 100+ A/B tests across cart, checkout, reservation, customer accounts, address, and store selector experiences, improving business revenue by 30%
Directed 20 platform engineers and partner developers through complex integrations, ensuring on-time SDLC delivery with 95% accuracy
Negotiated enterprise vendor contracts for SaaS and third-party tools, securing 15% cost reduction while expanding SLA terms
Senior Product Manager - Last Mile Delivery & Fleet Experience
2021
Sunnyvale, CA
Managed post-transaction customer and driver feedback and tipping experience for last-mile delivery, scaling the business at 15% YoY growth and improving NPS by 25%
Created a 3-year tipping digital transformation roadmap and improved tipping reconciliation by 15% with DoorDash, Uber, and other 3rd-party delivery platforms
Launched the Dispatcher App (Digital Twin) for call center agents, store associates, and business operations teams, enabling real-time issue resolution, workforce allocation, and day-to-day fleet management across markets
Last MileFleet ExperienceNPSPartnerships
Tata Consultancy Services — Microsoft
Platform Product Manager
2019 – 2021
New York, NY
Led creation of multi-platform (web/iOS/Android) applications for Microsoft Teams customers using agile SDLC, achieving a 12-week SLA
Translated business and user requirements into product/technical scope, roadmaps, MVPs, and wireframes, increasing team collaboration by 35%
Supported the strategic insight team to create $10M value opportunities and go-to-market strategies for AI/ML development outreach
Completed Tata Accelerated Leadership Program; defined vision and deployment plan for TCS Jile (agile dev-ops tool), streamlining 30% of processes
PlatformAgile / SDLCGTM Strategy
X-Porter (Stealth Startup)
Co-founder
2018 – 2019
New York, NY
Conceived, designed, and launched a 0-to-1 autonomous fleet management tool and business flywheel dashboard, reducing routing inefficiencies by 14%
Led product strategy and customer discovery for a B2B operational hub for human-in-the-loop teleoperation of autonomous trucks, cars, and drones
Partnered with a Techstars EIR on a proposal for an autonomous taxi fleet service integrating emergency response and Unmanned Traffic Management (UTM)
0-to-1Autonomous SystemsB2B
Stellantis (formerly Fiat Chrysler Automobiles)
Senior Supplier Quality Engineer
2015 – 2018
Auburn Hills, MI
Served as program launch manager across intensive product lifecycles, hitting 100% product launch milestones and OTIF goals across distributed engineering, design, and supply chain orgs
Supported launches of the new Jeep Wrangler, Ram Trucks, and Plug-in Hybrid Electric Vehicles (Chrysler 300, Jeep PHEV) across supplier quality, supply chain, and purchasing
Pioneered big data infrastructure projects using Palantir, enabling real-time KPI tracking and data-informed roadmap prioritization
AutomotiveSupply ChainPalantirOTIF
ArcelorMittal
Reliability Engineer
2013 – 2014
Hamilton, ON
Conceptualized the product execution strategy and executed the reliability maintenance projects for Tin Mill
Designed system specifications to support digital transformation for maintenance projects and lead 5 team member WCM project to reduce breakdown rate by 30% and saved $180,000 from unplanned downtime
Organized workshops and taught courses to enable 150 designers and engineers in solving CAD and 3D modeling-related issues, for AutoCAD, SmartPlant, and NavisWorks etc, resulting in 98% satisfaction score
CAD / 3D ModelingTrainingEngineering Enablement
Kraft
Senior D&U Analyst
2011 – 2012
Toronto, ON
Influenced Customer Sales Planning Director and Product Managers in product development and commercialization decisions for core cookies by creating production and forecast scheduling
Analyzed large production data sets worth more than $800K/month to develop a less wasteful product strategy and resource plan for operations and production teams
Data AnalysisForecastingOperations
Key Projects
Selected product initiatives launched at Walmart eCommerce, Last Mile Delivery, and Supply Chain org, each driving measurable business impact
PM Mock Buddy: 0-to-1 AI Product
0-to-1 AI-powered PM practice product, live on web and the App Store. Built from a personal pain point into a working product using AI-assisted development workflows, with the product experience centered on realistic practice, contextual follow-ups, structured evaluation, and feedback loops.
Live on web and App Store
Simulates realistic PM interview practice sessions
Maintains context across answers and follow-ups
Provides structured evaluation and actionable feedback
Built with AI-assisted development and rapid iteration
AI Product0-to-1LLMsProduct ManagementApp Store
Location Clarity
Improved Perfect Order in Full metrics by implementing location-specific nudges during the basket building journey across web and mobile.
Major GMV impact
Modern, intuitive UI/UX design
Implicit and explicit preferred store and address detection
Nudges customers when pickup or delivery is far from preferred location
Enabled customers to define drop-off location-specific instructions for last-mile delivery and national carriers, driving a perfect order in full experience.
Live on web and App Store
Enhanced drop-off instruction experience
Optimized API integration with carriers
Improved customer experience flow end-to-end
Consistent and clear instructions for delivery drivers
External Partner CollaborationPerfect Order MetricsAPI IntegrationPin on MapCustomer Retention
Dispatcher App: 0-to-1 Launch
Launched the MVP Dispatcher App from zero-to-one to streamline last-mile delivery operations, driver tooling, and real-time issue resolution across Walmart's fleet network.
0-to-1 Launch
Scaled the last-mile delivery operations to achieve a 15% YoY growth through strategic improvements to dispatch routing constraints, driver tooling, and digital transformation
Launched MVP Dispatcher app UX and tested the app in the field with Operations, LMD Spark, and other third-party drivers
Did ride-along journeys with drivers to test the app in production and validate real-world workflows
Gathered tipping pain points and addressed them in future rollouts
Last MileFleet Ops0-to-1Driver ToolingField Testing
Walmart + and InHome Membership
Improved Walmart+ and InHome member activation and retention banner experience throughout reservation touchpoints, with clear membership benefit details.
Major GMV impact
Cleaner and more accessible UI
Complements W+ and Inhome activation and reservation experience
Launched a 0-to-1 badging experience with personalized, intent- and content-aware fulfillment signals across discovery channels, search, and the item page.
Built a two-sided returns platform for the Walmart Marketplace, giving buyers a seamless return journey and giving third-party sellers configurable policies, reason codes, and disposition workflows.
Major GMV impact
Standardized return policies across 1st and 3rd party sellers
Decreased return service costs by 14% and lifted seamless return adoption by 20%
Self-serve seller tooling for rules, exceptions, and refunds
Instrumented telemetry to power fraud and abuse detection
MarketplaceTwo-sided PlatformReturnsSeller Tools
Annual Event Fulfillment CX
Owned fulfillment customer experience for Walmart's peak annual events (Black Friday, Cyber Week, Holiday), hardening reservation, checkout, and post-purchase flows for surge traffic.
Major GMV impact
Peak-readiness playbook across cart, checkout, and reservations
Proactive messaging for slot availability, delays, and substitutions
War-room instrumentation with real-time KPI dashboards
Post-event retrospective feeding the next annual roadmap
Collaborated with Events team, Walmart + Subscription team, Fulfillment CX, Homepage, Banner, Ads Search, Item Page, Cart and Checkout to test E2E user experience with QA and regression test engineer
Drove product discovery and engineered solutions to seamlessly ingest e-commerce orders originating from external Gen AI platforms (Gemini, ChatGPT) with secure, encrypted returns handoff.
15% lift in checkout conversion
Ingested orders from external Gen AI platforms end-to-end
Championed the returns pillar across 75+ enterprise initiatives supporting OTIF
SME for supply chain refund processing and secure financial system integration
Integrated an ML-driven fraud detection engine into the returns flow
Led a team of PMs implementing a scalable inbound visibility and logistics strategy across 2,000+ nodes for internalized parcels returned to store, in close partnership with warehouse operations.
Major GMV impact
Automated ASN visibility across 2,000+ nodes
Integrated dock constraints and receiving signals to optimize flow
Minimized operational dwell time for returned parcels
Cross-functional alignment across warehouse, transportation, and finance
Supply ChainInbound LogisticsASNWarehouse Ops
Skyline Paid and Promotional Ads on Bookslot
Launched and tested Skyline paid ads to validate the hypothesis of improving ads revenue during the pickup and delivery reservation journey. Also tested promotional ads in place of the membership activation banner based on customer profile and personalized signals.
Ads Revenue Experiment
Launched Skyline paid placements within the bookslot reservation flow
Tested promotional ads as an alternative to membership activation banners
Leveraged customer profile and personalization signals for targeting
Measured ads revenue lift and reservation conversion impact
